TERMS AND CONDITIONS OF PURCHASE

1. Information

JQ8.se is a Swedish e-commerce store based in Hässleholm, Skåne.

2. General

If you are under 18 years of age, you need a parent or guardian’s consent to make a purchase from us. A binding agreement is entered into when you complete your order with us. We prioritize safe and secure e-commerce. If a purchase is made using another person’s personal information without their consent, and this results in financial or other harm, the incident will be reported to the police.

JQ8.se reserves the right to correct any typographical errors and to make changes to technical specifications. Colors and details in product images may differ from the actual product. If an item is out of stock, you will be offered a refund or an equivalent alternative. Any changes to your order will always be communicated in advance.

3. Payment

All prices are listed in Swedish kronor (SEK).Youcan choose to view prices with or without VAT in the online store.

Payment Options and Security

We offer secure payment methods:
Klarna–fast and secure payment
PayPal–verified payment with consumer protection
Stripe (Visa, Mastercard)–encrypted card payments
Bankgiro (669-2008)–traditionalbank transfer

Your payment information is handled in accordance with Swedish law and the GDPR. All data is encrypted, and payment is charged only after your order has been approved.

For fast delivery, your order is packed immediately upon receipt and cannot be changed once it has been placed.

Minimum Order

Orders for porcelain must total at least 300 SEK due to high shipping costs. Orders below this amount will be canceled, and you will always be notified via email.

4. Delivery and Shipping

Orders received before 2:00 PM are packed the same business day (excluding holidays). Delivery is normally handled by PostNord to your mailbox or a pickup location, depending on the order size. We deliver within Sweden, neighboring Nordic countries, and select EU countries. We are not responsible for delays caused by the carrier.

If a package is not picked up

If you cancel an order, the package must be picked up and returned. The customer is responsible for picking up the package on time from the pickup point. If the package is returned to us due to failure to pick it up, we may charge a handling fee of 200 SEK and return shipping costs. Unpaid fees may be referred to a collection agency in accordance with applicable law.

Right of Withdrawal, Returns, and Exchanges

As a consumer, you have a 14-day right of withdrawal from the date of receipt of the product, in accordance with the Distance and Door-to-Door Sales Act. Exceptions apply to clearance items,hygiene productswith broken packaging, and second-grade items from the clearance section.

The product must be returned in its original packaging, virtually unused, and in resalable condition. The customer is responsible for return shipping and must ensure the package is securely packed. Refunds will be issued within 14 days after the return is received and processed.

Return address:
 JQ Import/JQ8.se
 Hammarvägen 6
 281 43 Hässleholm

Go to the return request form

6. Complaints

If there is visible damage, you must immediately report it to your local postal agent upon receipt. Shipping damage must be reported to us within 5 days of picking up the package. Unfortunately, we cannot compensate for damage reported after this time.

Contact customer service atinfo@jq8.seandprovide your order number, clearly describe the problem, and attach photos of the product and its packaging. A refund will be issued once the defective product has been received and registered at our warehouse.

7. Privacy and Security (GDPR)

Your personal data is processed in accordance with the GDPR and the Swedish Personal Data Act and is used solely for order processing and customer service.

8. Company Information

JQ Import
Hammarvägen 6
281 43 Hässleholm
Email:info@jq8.se
Phone: 0761 - 816 888
Approved for F-tax